MWI has many years of experience in designing and developing unified communication systems to help companies improve their operations. In response, businesses have found the need to utilize a unified and integrated communications infrastructure which incorporates all communications formats people require, allowing users to consistently program their messages to meet specific goals. MWI has, therefore, developed this capability to allow the greatest benefit from individual messaging formats: phone calls, video clips, chatting, video conference and texting. Let us look at these formats and understand how they can be unified to benefit enterprises:
- Phone calls - Phone calls have served to link people directly for decades; however, with the advent of video-interphase, communicating has become more efficient and direct. Voice-and-video interphase has become a norm in social and business world communication.
- Chatting – In the first generation IT system, chatting provided a crude way of interacting globally with others through text messaging in the absence of cellular phones. Today, this format has eventually also incorporated video capability to provide a more expansive means of communicating.
- Phone-texting – Just like chatting, texting by phone has become a common linkage for private and public entities. Likewise, together with video capability, using the phone via short messages services (sms) has benefitted many people and enterprises.
- Video-conferencing – This format allows more than two and an unlimited number of individuals to hold a meeting online using voice and video interphase.
These modes of communications seem commonplace for most people nowadays. However, unifying these and making them available to an enterprise, for example in as customer service and other business processing purposes, creates an architecture that can integrate a company’s operations with fast and effective results, optimizing costs and maximizing profit. MWI Consultant’s Unified Message Switch aims precisely to provide the advantages and capabilities required by today’s highly competitive businesses. Learning how to use this system to one’s advantage can help enhance productivity and profitability.